Returns and refunds
If you’re looking to return your order for whatever reason, we’re here to help! We accept returns within 14 days of receiving your order. You can return your product for store credit or a refund to the original payment method. At the moment, we cannot offer exchanges and the returning fee will be at your charge.
Fill the form and wait for an e-mail from our customer service.
We will send you the instructions to prepare the goods to be returned.
What you need to put inside the package:
Insert a copy of the ‘Order number‘ inside the package. If no number is subsequently found we will not guarantee reimbursement for the goods returned.
The products must be returned intact and with the original packaging.For complete return conditions, consult the Terms and Conditions of this website.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Your refund will be completed via the original payment method, excluding the delivery costs.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, send us an email at email@example.com.